Creaghan Harry studied the nearshore landscape and settled on San Jose, Costa Rica. The city’s free-zone parks offered many incentives and a workforce of English speaking people eager for employment, not to mention it was less than 3 hours from Miami and on a similar U.S. time zone. Creaghan Harry’s model differed from most in the market, as his approach was to bring in a team of seasoned call center professionals to manage the operation.
With a great USA based sales team, they were able to attract several Fortune 1000 companies handling both inbound customer service programs and outbound telemarketing. "It was a great business plan," Creaghan said. “The customers were able to cut their costs, while maintaining the same level of service.”
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